Detail

How do users talk about software: problem and first research ideas

Developers have their language to talk about software in terms of code or e.g. UML-design models. But how do users talk about software? Is there a common language to talk about the features of a software? This question is getting more and more important in social media discussions about software such as app store reviews. Product managers want to rely on the utterances of users and use machine learning to investigate them.
In this talk we present our work on mining and managing features which led us to the conclusion that we should research into a common user language. We will present first ideas on how to perform qualitative research on this topic.